UX Researcher

Mediusware Ltd. is looking for a UX Researcher to help us understand users and make better product decisions across SaaS platforms, web applications, and mobile apps.

You will work with product designers, project managers, engineers, and international clients to discover user needs, validate ideas, and improve product usability. Your research will help teams decide what to build, why it matters, and how to improve it.

• Work with clients and project teams to define user problems, business objectives, and research priorities.
• Develop research plans that fit project timelines, budgets, and the decisions teams need to make.
• Select appropriate methods, including user interviews, contextual research, surveys, and usability testing.
• Recruit and screen relevant participants; prepare interview guides, testing tasks, and consent materials.
• Conduct research with local and international users, facilitating sessions confidently in English.
• Analyze findings to identify user needs, behavioral patterns, usability issues, and opportunities.
• Create evidence-based journey maps, research summaries, and prioritized recommendations.
• Collaborate with designers to test user flows and prototypes before development.
• Combine user feedback with available product analytics and support insights.
• Present findings clearly to clients and internal teams, explaining their practical implications.
• Maintain an organized research repository and handle participant information responsibly.
• Follow up on implemented changes to assess whether they address the identified problems.

• At least 1+ years of relevant UX research experience.
• A portfolio demonstrating research on real digital products.
• Experience independently planning, conducting, and analyzing qualitative research and usability studies.
• Understanding of participant selection, research bias, and the limitations of findings.
• Strong analytical skills and the ability to turn research into clear product recommendations.
• Excellent spoken and written English for interviews, presentations, and client discussions.
• Ability to collaborate with designers, project managers, and developers across multiple projects.
• Familiarity with Figma/FigJam and research, documentation, or analysis tools.
• A degree in HCI, Psychology, Anthropology, Design, Computer Science, or a related discipline is welcome; equivalent practical experience is equally valued.

• Experience with B2B SaaS, complex workflows, or international client projects.
• Familiarity with surveys, product analytics, and basic quantitative analysis.
• Experience facilitating discovery workshops.
• Responsible use of AI tools for research support, with human verification and appropriate handling of confidential data.

• Teams understand important user needs before committing to development.
• Research identifies usability problems early and informs product priorities.
• Clients receive clear recommendations supported by evidence.
• Follow-up research helps teams evaluate improvements.

• Salary Review – Get appraised twice a year based on performance
• Work-Life Balance – Enjoy two holidays every week
• Unused Leave Encashment – Get compensated for your unused leave
• Refreshments On Us – Unlimited tea, coffee, and snacks to keep you energized
• Festive Bonuses – Receive two festival bonuses every year
• Recreational Zone – Take a break and unwind at our sports zone
• Parental Support – Maternity & paternity leaves to support new parents
• Annual Company Tour – A fun-filled day-long trip with the team every year
• Vibrant Work Culture – Celebrate events, milestones, and special occasions together
• Healthcare Support – Medical allowance to ensure your well-being.

• 24/1 & 24/2, Floor 8, Shiya Mashjid Mor, Tajmahal Road, Mohammadpur, Dhaka- 1207
• Google map address: https://maps.app.goo.gl/93aJ9auNFqAyjpPk9