Customer Success & Growth Officer

Mediusware is a dynamic and rapidly growing company that specializes in providing innovative solutions across software, web, mobile, and AI-driven services. We are looking for a Customer Success & Growth Officer to join our team and play a key role in nurturing long-lasting client relationships, driving business growth, and expanding our service offerings.

As a Customer Success & Growth Officer, you will be instrumental in ensuring our clients are satisfied and their needs are met. Your role will involve identifying growth opportunities within existing accounts through referrals, cross-selling, and upselling. You'll be a vital part of our client engagement strategy, working closely with sales, marketing, and product teams to drive growth and enhance the client experience.

• Build and maintain strong, long-lasting relationships with existing clients

• Proactively identify and pursue opportunities for cross-selling and upselling relevant services

• Generate referrals and recommendations through exceptional customer engagement

• Handle inbound and outbound client communications professionally and efficiently

• Provide excellent product knowledge and explain processes clearly to clients

• Achieve and exceed assigned KPIs and revenue targets

• Collaborate closely with sales, marketing, and product teams to align client growth strategies

• Maintain accurate records of client interactions, sales opportunities, and follow-ups

• Resolve client issues promptly and escalate when necessary

• Ensure compliance with company policies, data protection, and service standards

• Fluent English communication skills (mandatory).
  
  
• Proven experience in B2B customer success, client management, or sales support.
  
  
• Strong presentation and interpersonal skills.
  
  
• Target-driven with a self-motivated and dynamic approach.
  
  
• Ability to multitask and work efficiently under pressure.
  
  
• Familiarity with software products and ability to learn technical details quickly.
  
  
• Strong problem-solving skills with the ability to address client issues effectively and find solutions quickly.
  
  
• Ability to understand market trends and client needs to drive proactive solutions.

• Salary Review – Get appraised twice a year based on performance
• Work-Life Balance – Enjoy two holidays every week
• Performance Rewards – Earn a monthly project bonus for outstanding contributions
• Unused Leave Encashment – Get compensated for your unused leave
• Refreshments On Us – Unlimited tea, coffee, and snacks to keep you energized
• Festive Bonuses – Receive two festival bonuses every year
• Recreational Zone – Take a break and unwind at our sports zone
• Parental Support – Maternity & paternity leaves to support new parents
• Annual Company Tour – A fun-filled day-long trip with the team every year
• Vibrant Work Culture – Celebrate events, milestones, and special occasions together
• Healthcare Support – Medical allowance to ensure your well-being.

• 24/1, Taj Mahal Road, Shiya Masjid mor, Floor - 7th & 8th, Ring Rd, 1207

• Google map address: https://maps.app.goo.gl/93aJ9auNFqAyjpPk9