Client Success Manager (CSM)

Be the Voice That Builds Trust With Global Clients

Mediusware is hiring a confident, growth-minded Client Success Manager to manage client relationships, especially with USA-based startups, founders, and business teams.

This role is not just about follow-ups.

It is about communication, ownership, clarity, and long-term client success. We are looking for someone with excellent English fluency, strong confidence, and the ability to speak with international clients professionally.

As a Client Success Manager, you will work closely with USA clients to understand their goals, manage expectations, coordinate with internal teams, and help onboard software projects smoothly. You will act as the bridge between clients and Mediusware’s development, design, QA, and leadership teams.

Your goal will be simple:

Build trust.
Keep communication clear.
Support successful delivery.
Create long-term partnerships.

Note: Please apply only if you can communicate fluently and confidently with USA-based clients.

• Communicate confidently and professionally with U.S.-based clients.
• Build strong relationships with startup founders, business owners, and client teams.
• Understand client goals, expectations, pain points, and business needs.
• Research client businesses, industries, competitors, and project context before meetings.
• Help new clients feel comfortable during project onboarding.
• Keep communication clear between clients and internal teams.
• Follow up regularly so clients always know what is happening.
• Manage expectations around timelines, updates, feedback, and next steps.
• Handle client concerns, blockers, or escalations with ownership and maturity.
• Share meeting notes, project updates, and action items in a simple and organized way.
• Support client satisfaction, retention, and long-term partnership growth.
• Think like a relationship owner, not just a task coordinator.

• Excellent English speaking and writing skills
• Male or female, both can apply 
• Confidence to communicate with U.S. clients
• Strong ownership and accountability
• Smart, proactive, and problem-solving mindset
• Ability to manage multiple clients and projects
• Basic understanding of software development workflow
• Familiarity with tools like Jira, ClickUp, Trello, Slack, or similar
• Interest in personal growth and company growth
• Experience in CSM, Account Management, BA, PM, or client-facing roles is preferred

• Clear communication over confusion
• Ownership over excuses
• Proactive action over waiting
• Long-term relationships over short-term deals
• Client success over task completion
• Growth mindset over comfort zone

1+ year of experience in client success, account management, business analysis, project coordination, project management, or any client-facing role.

Candidates from Marketing, Business, Communication, Computer Science, or related fields are preferred. However, educational background will be flexible for candidates who have the right skills, confidence, and client communication ability for this role. 

BDT 40,000 - 60,000/month
(Based on experience, communication skill, and capability.)

This role is ideal for someone who wants to grow into the following:

• Senior Client Success Manager
• Account Manager
• Strategic Account Lead
• Global Client Relationship Manager

Floor - 7th & 8th, 24/1, Taj Mahal Road, Ring Road, Shiya Masjid Mor, Dhaka 1207