Client Success Manager (CSM)

Mediusware Ltd. is looking for a proactive and ownership-driven Client Success Manager (CSM) who can manage client relationships, coordinate project communication, identify risks early, and help ensure long-term account success.

This is not a reactive support role.
We are looking for someone who can think like an account owner and strategic client partner.

→ Maintain strong communication with clients across ongoing projects

→ Coordinate with PMs, developers, QA, designers, and leadership teams

→ Monitor project/client health and identify risks proactively

→ Manage client expectations, follow-ups, and escalation handling

→ Conduct regular client sync meetings and prepare summaries/reports

→ Conduct quarterly client/project SWOT analysis

→ Identify upsell, cross-sell, and account expansion opportunities

→ Identify referral and long-term partnership opportunities

→ Track project progress and ensure communication alignment between client and internal teams

→ Help improve client retention, satisfaction, and long-term trust

→ Participate in strategic account review discussions with leadership

→ Take ownership of overall account success instead of reactive task coordination

→ Strong English written and verbal communication skills

→ Strong ownership mindset and accountability

→ Ability to manage multiple projects and priorities simultaneously

→ Strong coordination and problem-solving capability

→ Ability to handle client-facing situations professionally

→ Understanding of software development lifecycle and Agile workflow

→ Experience with Jira, ClickUp, Trello, Slack, or similar tools

→ Experience in CSM, Account Management, BA, PM, or project coordination is preferred

→ Technical/software industry understanding is a plus

→ Ownership over excuses

→ Proactive problem-solving over reactive management

→ Long-term relationships over short-term transactions

→ Accountability over task-passing

→ Strategic thinking over support-only mindset

→ 1+ years of experience in Client Success, Account Management, Business Analysis, Project Coordination, PM, or related client-facing roles

→ 30,000 – 45,000 BDT/month (based on experience and capability)

→ Quarterly KPI/performance bonus opportunities based on client success, account health, retention, and growth contribution

→ Strong growth opportunity into senior client/account management roles based on ownership and performance

→ Salary Review – Get appraised twice a year based on performance

→ Work-Life Balance – Enjoy two holidays every week

→ Performance Rewards – Earn a monthly project bonus for outstanding contributions

→ Unused Leave Encashment – Get compensated for your unused leave

→ Refreshments On Us – Unlimited tea, coffee, and snacks to keep you energized

→ Festive Bonuses – Receive two festival bonuses every year

→ Recreational Zone – Take a break and unwind at our sports zone

→ Parental Support – Maternity & paternity leaves to support new parents

→ Annual Company Tour – A fun-filled day-long trip with the team every year

→ Vibrant Work Culture – Celebrate events, milestones, and special occasions together

→ Healthcare Support – Medical allowance to ensure your well-being.