Mediusware
Tracking the right email metrics turns guesswork into growth.
Open rate, CTR, and conversions reveal whether your emails truly work.
Bounce and unsubscribe rates protect your sender reputation and list health.
Smarter data-driven campaigns drive more clicks, sales, and retention.
Be honest, have you ever hit “send” on a campaign, closed your laptop, and just thought:
Well… fingers crossed that works?
You’re not alone.
A lot of business owners, marketers, and even seasoned CMOs do the same thing. They pour hours into writing the perfect subject line, polishing the design, and then wait.
But here’s the problem:
hope isn’t a strategy.
If you’re not tracking the right numbers, you’re just guessing. And guessing doesn’t grow a business; it only wastes time and money.
The good news?
Your email platform is already giving you the answers. There are five core metrics that act like your campaign’s health report. They tell you what’s working, what’s broken, and what’s secretly holding back your growth.
In this post, I’ll walk you through the 5 most important email metrics to track in 2025. No marketing jargon. Just clear insights, backed by real examples, so you can start sending smarter emails right away.
Let’s dive in.
Think of open rate as your digital handshake.
It answers the question, “Did my email even get noticed?”
If nobody opens your email, nothing else matters. No clicks. No sales. Just silence.
One of my clients, a fitness coach, was frustrated that her beautifully designed emails weren’t converting. When we dug in, her open rates were stuck at 9%.
Why?
Her subject lines read like textbook headers: Weekly Newsletter #14.
We changed them to curiosity-driven lines like The 3 Foods That Quietly Kill Your Progress.
Her open rate jumped to 31%, and that one tweak tripled her sales.
Open Rate = (Emails Opened ÷ Emails Delivered) × 100
Example: 1,000 emails sent → 350 opened → 35% open rate.
Across industries, 30–40% is solid.
Remember: A strong open rate is your first green light. If this number’s red, fix it before anything else.
Great! They opened your email.
Now what?
CTR shows you how many people clicked a link inside. It’s the clearest sign that your message actually connected.
If your CTR is low, it usually means one of two things:
An e-commerce brand ran a Valentine’s Day campaign: Gifts She’ll Actually Love.
The subject line crushed it with a 40% open rate. But CTR was only 1.5%.
Why?
Their email had 7 different product links, = too many choices.
We trimmed it down to one bold hero product with a single button. CTR jumped to 6%.
CTR = (Total Clicks ÷ Emails Delivered) × 100
Example: 1,000 emails sent → 50 clicks → 5% CTR.
2–5% is healthy for most industries.
Think of CTR as your bridge. It’s the proof that your message sparked curiosity strong enough to cross into action.
Here’s the hard truth:
clicks don’t pay the bills.
Conversion rate is where the money happens. It tells you how many subscribers actually did what you wanted, whether that’s buying, booking, downloading, or signing up.
A SaaS startup I advised had a great 28% open rate and 6% CTR, but conversions were flat at 0.4%. When we checked their landing page, it was a mess: slow load time, 9 fields on the form, and a headline that didn’t match the email.
We streamlined the form to just name + email, tightened the copy, and matched the messaging. Conversion tripled to 1.3% within two weeks.
Conversion Rate = (Conversions ÷ Emails Delivered) × 100
Example: 1,000 emails sent → 20 purchases → 2% conversion rate.
Conversion is the finish line. Track it religiously; it’s the only metric that directly impacts revenue.
Imagine spending hours on a perfect campaign… only to have it vanish before it reaches inboxes. That’s bounce rate in action.
A high bounce rate doesn’t just kill campaigns; it hurts your sender reputation. The more you bounce, the more likely Gmail or Outlook will flag you as spam.
Bounce Rate = (Bounced Emails ÷ Emails Sent) × 100
Example: 1,000 emails sent → 25 bounced → 2.5% bounce rate.
Keep it under 2%.
Think of bounce rate like party invites. If they never arrive, it doesn’t matter how good the party is.
Unsubscribing stings. But they’re also feedback.
If people are consistently leaving, something’s off: too many emails, irrelevant content, or weak value.
Unsubscribe Rate = (Unsubscribes ÷ Emails Delivered) × 100
Example: 1,000 emails delivered → 10 unsubscribed → 1% unsubscribe rate.
Stay below 0.5%. Anything above 1% = red flag.
Pro Tip:
Don’t hide your unsubscribe button. Respect earns trust. And trust keeps the right people around.
Knowing is one thing. Acting is another.
Don’t just look at one campaign. Track trends over time. That’s where the insights live.
Email marketing in 2025 isn’t about sending more. It’s about sending smarter.
These five metrics:
Are you a compass? They cut through the noise and show you where to improve, where to double down, and where to stop guessing.
So next time you send, don’t just pray it works.
- Check the numbers.
- Learn from them.
- And use them to make your next email your best one yet.
Because in email marketing, the data doesn’t lie.
They’re your feedback loop. They tell you what’s working, where you’re wasting effort, and where to double down.
